Updated by Cortney N
Categories: Creating & Editing Events & Tickets, Managing Orders
Here's how you do it:
Create custom questions for attendees to collect more information, like food preference or t-shirt size. To get started, go to Order options and choose Order form. Then click “Add a new question”.
<h2 id="01">1. Go to your Event Dashboard.</h2>
<p><a href="https://www.eventbrite.com/organizations/events" target="_blank">Log in</a> to your Eventbrite account. Then select your event.</p>
<h2 id="02">2. Go to "Order Form" (under Order Options).</h2>
<p>Choose one of the following collection types:</p>
<ul><li><b>Buyer Only</b>: Collect information from just the person purchasing tickets.</li><li><b>Each Attendee</b>: Collect information from each person attending the event.</li></ul>
<h2 id="03">3. Add custom questions.</h2>
<p>Go to the bottom of the order form options, and click “Add a new question”.</p>
<h2 id="04">4. Set up your question.</h2>
<p>Enter your question in the Question prompt. Then choose one of the following question types:</p>
<ul><li><b>Short text</b>: for short answers to questions like "What speaker would you like to see at a future event?"</li><li><b>Paragraph text</b>: for longer answers to questions like "What do you hope to learn?"</li><li><b>Multiple choice</b>: if you want attendees to select more than one option.</li><li><b>Single choice</b>: if you want attendees to only select one option.</li><li><b>Select from list</b>: if you want your single choice options to be listed in a drop down. This is best if you have several options to choose from.</li><li><b>Additional terms & conditions</b>: use additional terms to collect agreement to the terms and conditions for your event.</li></ul>
<p>If your question type is a multiple choice, single choice, or dropdown, you can limit the number of times each answer can be selected. For example, if you limit the number of times an answer can be selected to 20, the answer won’t be available to choose after it’s been selected 20 times. If your event<a href="https://www.eventbrite.com/support/articleredirect?anum=3467" target="_blank"> </a>is recurring, choice limits can't be set for custom questions.</p>
<h2 id="05">5. Optional: Add conditional sub-questions.</h2>
<p>Check the box labeled "Add a conditional sub-question" to add a follow up question that depends on the attendee’s answer to the main question (radio button, dropdown, or checkbox only). </p>
<p>For example, if you’re serving food at your event, you might have a question that asks if your attendee is vegan or non-vegan. If an attendee selects “vegan” as their answer to your main custom question, you might set up a conditional sub-question that asks them to choose from a list of vegan meal options. </p>
<p>Conditional sub-questions can only be asked for the original custom question and not another sub-question.</p>
<h2 id="06">6. Optional: Display the question for specific ticket types.</h2>
<p>If you have ticket types that your custom question doesn’t apply to, select Show this question for specific ticket types. Then choose which tickets you want the question to show for. </p>
<h2 id="07">7. Save your changes.</h2>
<p>The time limit to complete an order is 8 minutes by default, so if you're asking a lot of questions on your order form, you might want to <a href="https://www.eventbrite.com/support/articleredirect?anum=3257" target="_blank">increase the registration time limit</a>.</p>
<p>Attendee answers to custom questions can be found in the <a href="https://www.eventbrite.com/support/articleredirect?anum=3505" target="_blank">Attendee summary report</a>.</p>
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