Help Centre
Find your tickets
When you order tickets on Eventbrite, an account is created using the email address you enter during checkout. To access your tickets, log in to the Eventbrite app or website using the email on your order. Then, go to Tickets.
In this article
- Where to find your tickets
- If you’re unable to log in
- If your tickets are missing
Where to find your tickets
You can access your tickets in your account via the Eventbrite app or website.
The Eventbrite app:
iPhone: Log in and tap Tickets.
Android: Log in and tap Profile. Then, find your order and tap Tickets.
The Eventbrite website: Log in and go to Tickets.
If you’re unable to log in
You might not have a password yet. During checkout, Eventbrite creates an account for you using the email address you provide. To verify your email and access your tickets:
Enter your email address on the Eventbrite log in page and select Continue.
Select Forgot password.
Select Reset password.
Check your email for your password reset link. Password reset emails come from noreply@order.eventbrite.com with the subject line “Reset your Eventbrite password.” The link is valid for 2 hours.
Open the email and select Set a new password.
Enter your new password and select Update password. Once you’re logged in, go to Tickets to find your tickets.
If your tickets are missing
There are a few reasons tickets might not appear in your Eventbrite account:
Different email address: You’re logged into Eventbrite using a different email address than the one you used to place the order.
Typo in your email address: The email address on your order was misspelled during checkout.
The organizer needs more information: The event organizer is requesting additional information before your tickets can be issued. Log in to your Eventbrite account and go to Tickets to provide the requested information.
If you still need help accessing your tickets, contact the event organizer for assistance.