Take payments with an M2 card reader

• M2 card reader information

• Requirements for taking payments with a card reader

• Enable your M2 card reader as a payment method

• Connect your device and check for updates

• Take payments at your event

• Manage multiple devices

M2 card reader information

This device is available for purchase  directly from Stripe. You must create a Stripe account  and complete your business profile  before purchasing Stripe card readers.

You can also rent this device through Eventbrite's preferred onsite vendors .

Accepted payments

The M2 card reader accepts Visa, Discover, Mastercard, and American Express. Attendees can pay using the following: 

• Magstripe swipe

• Chip transactions

• Contactless payment methods

• Apple Pay and Google Pay

How funds are paid out

When you connect the Stripe card reader to the Organizer App, transactions will go through Eventbrite. This means that these transactions will go to your event payouts just like transactions on the Eventbrite website.

How to get card reader support

If you have issues or questions about operating this device, review the M2 card reader documentation  or visit Stripe support .

Requirements for taking payments with a card reader

To take payments with a Stripe card reader, you must meet the following requirements:

Device requirements

Event requirements

• Your event uses Eventbrite Payment Processing.

• Your currency is USD.

• You must have a direct deposit payout method set up for the event.

Account requirements

• You're an organizer with a payout method in the United States.

• Your account is an owner or admin, or you’re a team member with permission to "Sell tickets at the door."

Enable your M2 card reader as a payment method

In the Eventbrite Organizer app:

1. Tap the menu button in the upper left.

2. Select Device settings.

3. Select Payment methods.

4. Select M2 card reader.

5. Select Done.

If the app needs permission to access your location, Bluetooth, and Local Network (iOS only) settings, it'll prompt you during this process. These permissions are required to connect the card reader.

Connect your device and check for updates

To connect your M2 card reader to your device:

1. Go to Sell and create an order with paid ticket types.

2. Select Checkout.

3. Select M2 card reader.

4. Locate your card reader and select Pair.

When you connect the device, the option to update the device may appear. If the option to Continue to pay appears, you can delay the update until a later time. Otherwise, the update is required before operating the device. It can take several minutes to update.

After you connect the device, you're ready to take payments. You can select the X button to cancel the in-progress order.

Take payments at your event

When you sell tickets at your event, select M2 card reader as the payment method.

Then tap, insert, or swipe the card following the instructions provided with your card reader. A confirmation screen will appear when the transaction is complete.

Manage multiple devices

If you have multiple M2 card readers, locate the serial numbers on the back of your card readers. You'll need them during setup and checkout. Visit Stripe's Help Center article if you need help finding your device's serial number .

Each M2 card reader can only be connected to one device at a time. When you set up your devices, use the serial numbers to ensure you connect to the correct card readers.

You can connect more than one M2 card reader to the same device. When you check out, you'll need to select which M2 card reader you want to take payment with, so make sure their serial numbers are easily accessible by your box office staff.