The increase in the need to connect and build trust in a virtual environment is only going to continue to go up as we deal with various restrictions and work with more geographically diverse groups.

Technology has given us the tools to communicate virtually – but building trust is not just about using tools. It is about building real connection to real people.

Join us in this engaging and interactive session to learn about:

• 5 keys to building trust and connection in your one-on-one ‘virtual’ meetings

• How to start building trust even before the first virtual connection

• How to plan for the meeting to ensure you get the outcomes you want

• How to use your listening skills to build connection

• How to ask questions to draw people out

• How to ensure the meeting flows and progresses in the way you want

Speaker:

Carole Lewis

Executive Communication Coach

Carole has been honing her skill of building trust and connection in virtual meetings for over 15 years. While the technology has changed over the years, many of the techniques are still the same

She is passionate about helping people build trust and connections so that they can have better meetings, better conversations and get the results they want.

She has over twenty years of experience in coaching, facilitation and consulting and specializes in supporting professionals at all levels to build their capacity for communicating. This includes communicating with their teams, their boss, their clients – or even their families.

She has lived in Hong Kong since 1997 where her skills, passion and energy for developing people make her a sought-after professional.

Her work with over 40 different globally based nationalities, has given her a keen understanding of what is required to successfully connect to, communicate with and inspire people in multi-national organizations with diverse teams.

She is a Professional Certified Coach with the International Coach Federation. She coaches her clients to become more powerful communicators by helping them explore underlying habits and behaviours that may be blocking external behaviour change. Her work combines an exploration of language, body and emotions and well as a foundation of scientific research into the brain. This supports her clients in developing new default behaviours that enhance their communication capabilities.

Qualifications and Affiliations

• PCC (Professional Certified Coach) with the International Coach Federation

• Level II Certified Ontological Coach

• Certified Conversational Intelligence Practitioner -® (C-IQ) Practitioner

• Certificate in Neuroleadership from the Neuroleadership Institute

• Certified to Deliver Harrison Assessments

• BA Adult Education

• Member International Coach Federation

• Past President– Hong Kong International Coaching Community