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Tianjin CRE & CSQS Roundtable 14 November, 2017

Asia Pacific Customer Service Consortium

Tuesday, 14 November 2017 from 14:00 to 17:00 (CST)

Tianjin CRE & CSQS Roundtable 14 November, 2017

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Tianjin CRE & CSQS Roundtable 14 November, 2017 14 Nov 2017 Free  

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Event Details

Tianjin CRE & CSQS Roundtable November 16, 2017
 
Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2017, we are very excited to be holding the above subject knowledge sharing and customer relationship excellence success event in Shanghai.
 
Details of Roundtable:
Theme:   Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Date & Time: 14th November, 2017, 2:00pm - 5:00pm
Venue:   天津市东丽区丽湖环路
 
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Organizers: Asia Pacific Customer Service Consortium (APCSC)           APCSC

Co-organizer:  Hang Lung Properties Limited

 
Speaker & Panelists: 

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge 

Topic:    Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

 

Ms. Elizabeth Leefounder, UFU 

Topic: Invisible Service and 5 Star Service

 

Mr. Xiaocheng Zhu, Assistant Dean, Customer Service, State Grid Corporation of China

 


 

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Ms. Xiaofang DongGM, Tianjin Shenzhou Haotian Technology Co. Ltd.
Other Speakers and Panelists will be confirmed soon  


  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?
  • How to create more business, products and service mobile O2O opportunities?
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
  • Business Innovation model from China, ong Kong, Asia Pacific and Western World
  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?
Fee:  FREE of Charge with online registration, or RMB$200 non-member at the door
Because of limited seats, the seats will be prioritized for CRE Awards winners and Corporate Members. We will send the official confirmation email for confirming the attendance of Roundtable.
 
**There will be a lucky draw after the Roundtable 
 
Labels: APCSC, business, ceo, crm, customer perception, customer relationship, customer service, event, Financial, Integration, Entertainment, Beijing, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable, forum



Do you have questions about Tianjin CRE & CSQS Roundtable 14 November, 2017? Contact Asia Pacific Customer Service Consortium

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When & Where


国家电网公司客户服务中心
天津市东丽区丽湖环路

China

Tuesday, 14 November 2017 from 14:00 to 17:00 (CST)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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Tianjin CRE & CSQS Roundtable 14 November, 2017
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