The Love Intelligence Manager: Leading with Care, Courage and Connection

The Love Intelligence Manager: Leading with Care and Clarity

Why This Course

In today’s fast-moving and high-pressure work environment, technical knowledge alone is no longer enough. Managers are expected to lead teams through uncertainty, maintain morale, resolve conflicts, communicate with clarity, and deliver results — all while managing increasing expectations from stakeholders and employees.

Love Intelligence (LQ) brings a modern, human-centred leadership model designed for managers who want to lead with confidence, calmness, and purpose.
Grounded in research, real case studies, and proven behavioural science, LQ equips managers with practical skills to build trust, uplift team engagement, and create a work culture where people feel safe, motivated, and aligned.

This program empowers managers to lead not through authority or pressure, but through care, courage, and connection: the three pillars of Love Intelligence.

Note: The Trainer Andy Ng is the author of Love Intelligence (LQ): the Proven System to Build Your Career, Work, Wealth and Life, available at Amazon.

Course Objectives

By the end of this program, participants will be able to:

· Understand Love Intelligence as a leadership advantage in government, MNCs, and complex organisations.

· Build high-trust teams through care, courage, and meaningful connections.

· Communicate with clarity and empathy using Non-Violent Communication (NVC) and LQ principles.

· Strengthen team motivation through recognition, alignment, and psychological safety.

· Apply Love Intelligence to navigate difficult conversations, conflicts, and change.

· Make decisions with confidence by balancing logic, empathy, and strategic awareness.

· Lead with purpose, stability, and emotional maturity to improve team performance.

Key Benefits

Managers will walk away with:

· A stronger leadership presence — calm, stable, and grounded.

· Improved influence and cooperation — without force or authority.

· Higher team morale and engagement, especially during challenging periods.

· Better conflict handling, using Love Intelligence to defuse tension and build understanding.

· Clear communication techniques that reduce misunderstandings and errors.

· A trusted leadership reputation, based on fairness, consistency, and care.

· Immediate, practical tools that can be applied the next working day.

Course Outline

1. Introduction to Love Intelligence (LQ) for Managers

· Myths vs Truths of Love Intelligence

· Why LQ is a strategic leadership competency

· Case Study: A manager who turned team negativity into cooperation using LQ

Activity:
LQ Leadership Baseline — assess personal leadership energy, tone, and patterns.

2. Leading with Care, Courage, and Connection

· What care means for leaders (without compromising standards)

· The 5 Courage Actions of a modern manager: Think, Share, Act, Adjust, Final step

· The top 5 connections to build for trust and alignment

Case Study:
How Singapore public-sector teams increased productivity through high-trust leadership.

Activity:
Trust-Building Micro-Behaviours that raise psychological safety immediately.

3. Leading with NVC: Non-Violent Communication

· Turning everyday communication into NVC

· The 4 steps of NVC made simple for managers

· Using NVC in meetings, coaching, and conflict

Case Study:
How NVC helped a Thai police officer de-escalate aggression.

Activity:
Convert your real work messages into NVC for clarity and impact.

4. Love Intelligence for Motivation & Team Building

· Power of validation and appreciation

· The Love-Performance Loop: Appreciation → Alignment → Accountability

· The 6-Step Model for Building a Winning Team (from Strong leadership to 100% Involvement)

Activities:

· Intelligent Appreciation Practice

· The “Lift a Person with Two Fingers” teamwork experience

5. Managing Difficult People & Difficult Conversations with Love

· The 4 Workplace Behaviour Types

· Soft Love vs Tough Love — when to use which

· LQ Conflict Framework: Calm → Clarify → Connect → Correct

Case Study:
How LQ’s Tough Love Protocol resolved a long-standing conflict.

Activity:
Difficult Conversation Role Play (manager–staff, staff–staff).

6. Love Intelligence in Decision-Making & Crisis Leadership

· The 5-Step LQ Decision Framework

· “Facing the Giant” — Breakthrough Mindset Training

· Sun Tzu’s 5 Elements for balanced and strategic decisions

Activity:
Solve a real workplace issue using the LQ Decision Framework.

7. The Love Intelligence Manager Action Plan

· Create a personalised 30-Day LQ Leadership Plan

· Daily rituals to maintain consistent leadership energy

· How to continue building LQ beyond the course

Who Should Attend: Ideal for:

· New and experienced managers

· Supervisors and team leaders

· Middle management in government agencies and statutory boards

· Executives transitioning into leadership roles

· Managers in MNCs managing complex teams

· Anyone responsible for team performance and workplace culture

About Trainer Andy Ng
Andy Ng has over 39 years of experience. Armed with a degree in Accountancy (Hons) from National University of Singapore, he has an MBA from Heriot Watt University, UK in year 2000.

Before embarking on his business in Speaking, Training and Coaching, Andy was the Director of Finance, HR & Admin of the No. 5 network equipment company: Allied Telesis. Andy also has vast experience in KPMG, Deloitte, DBS Vickers and Chase Manhattan Bank.

Since 1996, the number of students taught by Andy exceeds 13,468 in 16 countries. They include SingTel, SingPower, BDO, SATS, Capitaland, NTU, ITE, PA, WDA, SUTD, LHN, SGH, and over 500 organizations.

Andy, being bilingual, has created over 68 proprietary programs. They include Leading with Love Intelligence, Sun Tzu Art of War, 36 Stratagems, Management, Leadership, Financial Intelligence, Great Boss, High Value Employee, Entrepreneurship, Sales and Effective Communication. Andy was President of Lions Club of Singapore Beverly Hills. Since 2007, a Committee member of Association of Professional Trainers Singapore.