Taipei CRE & CSQS Roundtable 12th March, 2019

Event Information

Share this event

Date and Time





Taiwan R.O.C.

View Map

Event description


Taipei CRE & CSQS Roundtable March 12th, 2019

Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2018, we are very excited to be holding the above subject knowledge Sharing and customer relationship excellence success event in Guangzhou.

2018 International CRE Awards Registration / Nomination

Details of Roundtable:

Theme: Development of Core Brand Value and Design Thinking for International Market Leaders

Taiper, March 12th, 2019, 2:00pm - 5:00pm

Shared in Facebook:

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: Far EasTone Telecommunications

Venue: 台北市內湖區瑞光路218號9樓

Speaker & Panelists:

  • Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
  • Ms. Tina Hsueh, Executive Director, Information and Operations / Operations Services, DBS Bank (Taiwan)

  • Mr. Euripides Cho, Manager, Channel Management, Far EasTone Telecommunication Co., Ltd.

  • Mr. Bill Yang, Chairman, TCCDA

  • Mr. Liu Guan Sheng, Consultant, Chinese Society for Quality
  • Mr. Ray Lin, Contact Center Div. Product Manager & IT Solutions Dept. Manager, Transcosmos Taiwan

Topic: Development of Core Brand Value and Design Thinking for International Market Leaders

Other Speakers and Panelists will be confirmed soon

Panel Discussion Topics:

  • The development, application and problems of the intelligent customer service technology in the customer service center
  • How intelligent technology can effectively improve customer service efficiency and create excellent customer experience?

  • Management and talent strategy of the customer center in the age of intelligence

  • The opportunity and challenge brought by the intelligent customer service technology to the service outsourcing industry
  • Marketing innovation strategy of customer service center in the background of large data and cloud computing

Fee: FREE of Charge for online registration, or TWD$800

at the door

**There will be a lucky draw after the Roundtable

Labels: APCSC, December, business, ceo, crm, customer perception, customer relationship, customer service, event, Telecommunication, Integration, Properties, Singapore, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable

Date and Time




Taiwan R.O.C.

View Map

Save This Event

Event Saved