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Shanghai CRE & CSQS Roundtable 16 November, 2017

Asia Pacific Customer Service Consortium

Thursday, 16 November 2017 from 14:00 to 17:00 (CST)

Shanghai CRE & CSQS Roundtable 16 November, 2017

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Shanghai CRE & CSQS Roundtable 16 November, 2017 Ended Free  

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Event Details

Shanghai CRE & CSQS Roundtable November 16, 2017
 
Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2017, we are very excited to be holding the above subject knowledge sharing and customer relationship excellence success event in Shanghai.
 
Details of Roundtable:
Theme:   Big Data Transform O2O Retail Shopping Experience Innovation
Date & Time: 16th November, 2017, 2:00pm - 5:00pm
Venue:   上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心
 
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Organizers: Asia Pacific Customer Service Consortium (APCSC)           APCSC

Co-organizer:  Hang Lung Properties Limited

 
Speaker & Panelists: 

 

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge 

 

Topic:    Big Data Transform O2O Retail Shopping Experience Innovation

 

 

Mr. Ray Leung, Deputy General Manager – Service Quality, Hang Lung Properties Limited

Topic:From great service to great experience


Mr. Andy Luk , Former COO, AXA Assistance

Mr. Yinzili,Director of General Office,CPIC

Ms.Liuhong,Founder & CEO,First Human Resource

 

Ms Yangxiaojuan,Deputy General Manager,Jiangsuchengzhong Garden.

 

Other Speakers and Panelists will be confirmed soon

 


  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?
  • How to create more business, products and service mobile O2O opportunities?
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
  • Business Innovation model from China, ong Kong, Asia Pacific and Western World
  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?
Fee:  FREE of Charge with online registration, or RMB$200 non-member at the door
Because of limited seats, the seats will be prioritized for CRE Awards winners and Corporate Members. We will send the official confirmation email for confirming the attendance of Roundtable.
 
**There will be a lucky draw after the Roundtable 
 
Labels: APCSC, business, ceo, crm, customer perception, customer relationship, customer service, event, Financial, Integration, Entertainment, Beijing, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable, forum



Do you have questions about Shanghai CRE & CSQS Roundtable 16 November, 2017? Contact Asia Pacific Customer Service Consortium

When & Where

上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心


Thursday, 16 November 2017 from 14:00 to 17:00 (CST)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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