"When IoT is augmented with sensors and actuators, the technology becomes an instance of the more general class of cyber-physical systems, which also encompasses technologies such as smart grids, virtual power plants, smart homes, intelligent transportation and smart cities. Each thing is uniquely identifiable through its embedded computing system but is able to interoperate within the existing Internet infrastructure. Experts estimate that the IoT will consist of about 30 billion objects by 2020." (IEEE, 2016)

Key objective

This session is engaging participants to understand, appreciate and interact with outside-In IoT Customer Experience services design. It will be themed how to re-orient processes by an internationally recognised Supply Chain Operation Model (SCOR) aligned with digital supply chain transformation.

Agenda

13:00 Networking and registration

13:30 DHL Innovation centre introduction

14:00 From Inside-out to Outside-in IoT Customer Experience services design

15:00 Coffee Break

15:15 SCOR modelling in digital supply chain transformation

16:15 DHL Innovation Centre tour

17:15 Q&A

Note for APICS members: You can claim 3.5 professional development points toward maintenance of your CPIM/CFPIM/CSCP/CLTD designation for attending this event.