Qingdao CRE & CSQS Roundtable 5th May, 2017

Qingdao CRE & CSQS Roundtable May 5th, 2017

Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2016, we are very excited to be holding the above subject knowledge Sharing and customer relationship excellence success event in Hong Kong

2016 International CRE Awards Registration / Nomination

Details of Roundtable:

Theme: Explore New CS Model in the Era of Omnimedia Interaction

Qingdao, 5th, May 2017, 2:00pm - 5:00pm

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: Haier Oversea Group

Venue: 中国山东青岛市崂山区海尔路1号海尔工业园区

Speaker & Panelists:

Mr. Jason Chu, Chairman of APCSC, CRE Awards Panel of Judge

Topic: Innovative and Best Practices For Customer Experience, Branding and CRM Strategy

Mr. Wangyan，Director of Overseas Customer Service，Haier Group

Mr. Zhengxiaoqing, Operation Manager of Customer Service, Haier Group

Topic:Omnimedia Operation

Mr. Xu Binghui, Director of Eastern China,TAKSHINE

Topic: How CRM Helps to Develop Modern Customer Service

Ms. Malin, Manager of Customer Service, DHL

Topic:Insanely Customer Centric Culture

Ms. Amy Zhao, General manager of customer service，RKYLIN. Group

Other Speakers and Panelist will be confirmed

• What are CEO focuses to achieve sustainable growth with successful Customer Experience Innovation, Employee Engagement and Leadership Effectiveness in the new economy?
• How to create more business, products and service innovation opportunities?
• What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
• Business Innovation model from Taiwan,,Asia Pacific and Western World
• How do Employee Engagement, Social Media and Technology create strategic value in the current business environment?

Fee: FREE of Charge for online registration, or RMB 800 at the door

**There will be a lucky draw after the Roundtable

Labels: APCSC, November, business, ceo, crm, customer perception, customer relationship, customer service, event, Telecommunication, Integration, Properties, Taiwan, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable