Acquiring a new customer can cost 5 times more than retaining an existing customer. However retaining an existing satisfied customer is never easy. Those who can deliver high quality and personalised service to customers will gain the trust and repeated businesses.

As Customer Service Management & IT Professionals, if you are busy during office hours but still wanna to gain a quick update in our No.1 Service Management solution - Salesforce Service Cloud, as well as enjoying the touch-and-feel experience at our DCH Motor showroom and Living Hall, you are invited for joining our Lunch-and-Learn event at DCH Living Room in Kowloon Bay! Details are as follows:

Date: 12 November 2019 (Tuesday)

Time: 12:30 to 14:00 (Registration & Showroom visit will start at 12:30 and event will start at 13:00 at 7/F)

Venue: DCH Living Room (7/F DCH Building, 20 Kai Cheung Road, Kowloon Bay, Kowloon)

Target: Customer Service Management and IT Professionals from all industries

Language: Cantonese

Highlights

1. Gain insights on how to better monitor customer satisfaction & manage service issues by Salesforce Service Cloud Self-service portal

2. Showroom visit at DCH Motor Showroom & Living Hall with latest car models & full ranges of DCH products & brands

3. Networking with other professionals

Rundown:

1230-1300 - Registration & Showroom visit

1300-1340 – Sharing on Salesforce Service Cloud solution

1340-1400 - Q&A