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Kuala Lumpur CRE & CSQS Roundtable 24th April, 2018

Asia Pacific Customer Service Consortium

Tuesday, 24 April 2018 from 14:00 to 17:00 (Malaysia Time Malaysia (Kuala Lumpur) Time)

Kuala Lumpur CRE & CSQS Roundtable 24th April, 2018

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Type End Quantity
Kuala Lumpur CRE & CSQS Roundtable 24 April, 2018 2d 10h 9m Free  

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Event Details

Kuala Lumur CRE & CSQS Roundtable April 24th, 2018

Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2017, we are very excited to be holding the above subject knowledge Sharing and customer relationship excellence success event in Singapore

2017 International CRE Awards Registration Nomination

Details of Roundtable:

Theme: Big Data, New-tech, Intelligent  Applications Innovate Customer Services Experience


Kuala Lumpur, April 24th, 2018, 2:00pm - 5:00pm


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Organizers: Asia Pacific Customer Service Consortium (APCSC)  
Co-organizer: AIA Bhd.
Venue: Vibrant 1 & 2 Room, Level 7 Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur, Malaysia
 
Speaker & Panelists:   

Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent  Applications Innovate Customer Services Experience

 

Mr. Arnold Aranez, Director of Innovation Delivery, AIA Bhd.

 

Topic: Innovation in AIA

Mr. Kannan Rajaratnam, Associate Director - Payments & Customer Operations, Zalora

Mr. Navonil Roy, Former General Manager Mergers & Partnerships, Maxis Communications Bhd.

Other Speakers and Panelists will be confirmed soon  
  • What are CEO focuses to achieve sustainable growth with successful Customer Experience Innovation, Big Data Applicaion and New Technology in the new economy?  
  • How to create more business, products and service innovation opportunities?  
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners? 
  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World
  • How do Employee Engagement, Social Media and Technology create strategic value in the current business environment?

Fee:  FREE of Charge for online registration, or USD30 at the door

**There will be a lucky draw after the Roundtable

Labels: APCSC, December, business, ceo, crm, customer perception, customer relationship, customer service, event, Telecommunication, Integration, Properties, Singapore, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable

Do you have questions about Kuala Lumpur CRE & CSQS Roundtable 24th April, 2018? Contact Asia Pacific Customer Service Consortium

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When & Where


Vibrant 1 & 2 Room, Level 7 Menara AIA,
99 Jalan Ampang 50450 Kuala Lumpur
Malaysia, Malaysia 50450
Malaysia

Tuesday, 24 April 2018 from 14:00 to 17:00 (Malaysia Time Malaysia (Kuala Lumpur) Time)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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Kuala Lumpur CRE & CSQS Roundtable 24th April, 2018
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