International CRE & CXO Forum Leadership Summit 2021

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香港九龍東皇冠假日酒店

3 唐德街

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International Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit 2021

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International Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit 2021

Date: 12 November 2021

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong

Theme: Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

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International CRE and CSQS Leadership Summit provide an international platform for you to meet industry leaders and innovators of the international leadership community. Gain valuable insights about Customer Service and CRM from the winners of the Customer Relationship Excellence Awards.

We would like to invite you to participate in the upcoming Leadership Summit to share, exchange, and learn the latest development and best practices from industry leaders.

Speakers, Moderators & Panelists:

- Asia Pacific Customer Service Consortium

Jason Chu, Chairman, HK CRE Index Consortium, Int’l CRE Awards

Topic: HK CRE Index Performance for 18 industries in Hong Kong

- Advanced Contact Center Co., Ltd, Thailand

Jaiporn Srisakul, Managing Director

Topic: Innovation Acceleration in Serving Customers under Pandemic with Business Transformation

- DBS Bank (Taiwan)

Topic: DBS digital transformation: Data driven and iChatBot

Alex Kuo, Vice President, Customer Centre,

Richard Chen, Vice President, Customer Centre, DBS Bank (Taiwan)

Connie Kuo, Associate, Customer Centre, DBS Bank (Taiwan)

- PricewaterhouseCoopers

Topic: Transform customer experience through digital

Lyris Wong, Partner, Leader of CRM practice, Consulting Hong Kong Ltd

- The Hong Kong Jockey Club

Topic: We Care! To make a perfect team

Barbie Cheung, Telebet Support Manager

Raymond Lam, Telebet Support Manager

Retail and Telebet Services Department

- China Council for International Investment Promotion

Mike Mi, Secretariat, ICCPC

*Other speakers and panelists will be confirmed soon

Interactive CXO Forum Discussion, Survey & Dialog:

19th International CRE Awards Luncheon Ceremony

Guest of Honor: Dr. Bernard Chan, JP, Under Secretary for Commerce & Economic Development, HKSAR Government

Panel Discussion Topics: -

• What companies are doing effectively to attract and engage customers now in the pandemic era?

• How technologies, AI, big data & customer insights help accelerate your business outcomes?

• Challenges faced whilst driving a customer centric & digital transformation leadership in 2021 and beyond

• Learnings from Best practice companies and strategies applied that enable transformation success

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities !

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit, please contact the Summit Secretariat directly.

CONTACTS:

Telephone (852) 2174 1428

Email: enquiry@apcsc.com

Labels: APCSC, business, ceo, crm, customer perception, customer relationship, customer service, event, Financial, Integration, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable

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Date and time

Location

香港九龍東皇冠假日酒店

3 唐德街

Hong Kong, NT

Hong Kong

View Map

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Organiser Asia Pacific Customer Service Consortium

Organiser of International CRE & CXO Forum Leadership Summit 2021

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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