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International CRE & CSQS Leadership Summit 2018 June 15

Asia Pacific Customer Service Consortium

Friday, 15 June 2018 from 14:30 to 17:00 (CST)

International CRE & CSQS Leadership Summit 2018 June 15

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CRE & CSQS Leadership Summit 2018 Day 2 Ended Free  

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Event Details

International CRE and CSQS Leadership Summit 2018

International CRE and CSQS Leadership Summit 2018 to be held in cosmopolitan Hong Kong on 14-15 June 2018 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?
  • How do you maintain your competitiveness facing the globalization and market turbulence?
  • How do you achieve leadership in different areas to sustain your business growth?
  • How do you create sustainable business success with service innovation and CRM?
  • How to reduce business costs with self services and environmental strategies?

Fee Schedule:

1. FREE for Regional Corporate Member or Sponsor

2. HKD12,000 to join 2-day Summit for non-member (30% Early-bird Discount for registration by 10 June 2018 or Buy 3 Get 1 FREE)

3. HKD6,800 to join 1-day Summit

4. HKD1,080 to join 1-day CEO Luncheon

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2018 is an invaluable OPPORTUNITY for you to achieve these business goals!


Speakers for 2018 Leadership Summit

Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium

Topic: Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy


Mr. Robert Elliott, CEO & General Manager, Manulife (Cambodia) Plc.

Topic: Achieving CSR and Customer Engagement Excellence in Cambodia


Mr. Tatsumi Yamashita, CEO, HDI – Japan

Topic: Contact Center Benchmarking and Knowledge-Centered Service



Ms. Jaiporn Srisakul, Managing DirectorAdvanced Contact Center Co., Ltd, Thailand

Topic: Digital Transformation Journey to Offer International Service, Commerce, Culture and Customer Experience Innovation


Ms. Susan Pollock, Senior Vice President Teleperformance

Topic: AI and Chat-bot Technology to Improve Customer Experience


Mr. Jit Seng Ng, Chief Customer Experience Officer. AIA Bhd.

Topic: Innovation in AIA


Mr. Tommy Fan, Regional Director, Taiwan Hong Kong Macau, Shanghai Xiaoi Robot Technology

Topic: A.I. Transformation Empowered Services from China to Belt & Road Internationalization


Mr. Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong

Topic: Customer Service vs Customer Experience


Mr. Bradly Moore, Sr Director, Sales Operations, Genesys APAC

Topic: Innovation in Omnichannel Customer Experience Platform


Ms. Belinda Kuo, Head of Customer Care, DBS Bank (Taiwan)

Topic: DBS Customer Centre Transformation


Ms. Connie Cheung, Channel Executive, Watson Customer Engagement, Greater China Group, IBM

Topic: CRE Leadership in AI and FinTech Application and Customer Experience Management



Ms. Silvia Yu, Senior Manager, Online Service Delivery, Lenovo Services, Beijing, China

Topic: Intelligent Lenovo serving China


Mr. Mukesh Pilania, Asia Regional Head - Transversal Customer Experience, AXA Asia

Topic: Successful Strategies for Omni-channel Transformation Roadmap based on Digital & Data Pillars


Ms. Viola Lam, Founder & CEO, Find Solution Artificial Intelligence Ltd. Hong Kong

Topic: Leverage on Personalized Learning Experience, Big Data and Analytics to Enhance Corporate Profitability


Dr. Yazhou Xiao, Assistant professor and deputy director, Marketing and Circulation Management Department University of Science and Technology of China

Topic: Innovative Science and Technology in the Intelligent City



Mr. Yan Jiang, Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd., China

Topic: The Transformation and Upgrading of the Traditional Gas Industry by Intelligent Service

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee & International & China CRE Awards Panel of Judges, China Council for International Investment Promotion    
Mr. Li Shutao, General Manager, Customer Relationship Management Department Shenzhen Gas Corporation Ltd.    
Ms. Amy Zhao, Senior Director, Customer Service Center Rylin Group Beijing    


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy
  • The Belt and Road International Strategic Develop Opportunities & Challenges

Target Audience:

  • CRM Community Leaders
  • CEO /President / Managing Director
  • CIO / CTO / COO / CFO
  • General Manager
  • Head of Marketing / Director / Senior Manager
  • Head of Sales / Director / Senior Manager
  • Head of Customer Service /Director
  • Head of Contact Center / Senior Manager
  • Head of Direct Marketing/ Senior Manager
  • Head of Direct Banking/ Director / Senior Manager
  • Head of Billing/ Director / Senior Manager
  • CRM Project Manager  

Past Leadership Summit Sponsors and Exhibitors

  • McDonald’s® Restaurants (Hong Kong) Limited
  • Bonjour Holdings Ltd
  • Tripolis Solutions
  • Eptica UK
  • Continuous Technologies Intl Ltd
  • Teleperformance
  • China Telecom Global
  • China Pacific Life Insurance
  • CITIC Telecom International CPC Limited
  • 1O1O
  • CSL Limited
  • Interactive Intelligence
  • Accenture
  • Advanced Info Service Plc.
  • Aspect
  • Astro Malaysia
  • AXA
  • Bupa
  • MetLife
  • Prudential Hong Kong
  • QNet Limited
  • Shanghai Wheelock Square
  • Standard Chartered Bank
  • Ricoh Hong Kong Limited
  • The Hong Kong Jockey Club
  • Hang Lung Properties
  • Hong Kong Broadband Network
  • Hong Yip Service Co., Ltd
  • Hewlett-Packard
  • Goodwill Management Limited
  • Hopewell Real Estate Agency Limited
  • AEON Information Service (Shenzhen) Co., Ltd.
  • Henderson Land Group Property Management Department (Hang Yick and Well Born)
  • Guangzhou JieYin Communication Technology Co. Ltd, China
  • Ltd
  • Dr. Thomas Tong Professional Services Limited

The 2017 CRE & CSQS Leadership Summit was a great success with CEO Luncheon Forum and knowledge sharing amongst the CRE Community Leaders, enclosed with the post-event news coverage in:

SingTao (2017 International CRE Awards Supplement (10 Pages)), APCSC 20th Anniversary Congratulations)

Hong Kong Economic Times newspaper (P.1P.2P.3P.4 & Pre-event 1232014 CRE Awards Winner List)

The Standard (2017 International CRE Awards Supplement (6 Pages))

The CRE Awards Dinner Ceremony

In The CRE Awards Dinner Ceremony 2018, the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards) will be announced. They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public web voting and a final round of judging by a panel of customer relationship excellence experts. Presentations from a selection of the Winners of the CRE Awards 2017 will be given at that time.

For details of the CRE & CSQS Leadership Summit, as well as the sponsorship of other APCSC events, please visit our website .

We hope that you will give much consideration to join us onboard as an exhibitor in this CRE & CSQS Leadership Summit 2018. I believe that your participation as an exhibitor at this event would be most beneficial for expanding your customer base and creating a higher visibility and presence of your organization in Hong Kong, China and internationally.

We also have a Diamond, Gold, Silver and Bronze Sponsorship Program and Exhibition Program for your consideration, based on your budget and requested extra benefits. Should you have any enquiry regarding the sponsorship programs, please feel free to contact Ms Stella Lau on 2174 1428. 

Do you have questions about International CRE & CSQS Leadership Summit 2018 June 15? Contact Asia Pacific Customer Service Consortium

When & Where

Grand Ballroom I, 1/F
3 Tong Tak Street, Tseung Kwan O, Hong Kong
New Territories
Hong Kong SAR China

Friday, 15 June 2018 from 14:30 to 17:00 (CST)

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Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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