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International CRE & CSQS Leadership Summit 2017 June 15-16

Asia Pacific Customer Service Consortium

Thursday, 15 June 2017 at 13:00 - Friday, 16 June 2017 at 16:00 (CST)

International CRE & CSQS Leadership Summit 2017 June...

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Type End Quantity
CRE & CSQS Leadership Summit 2017 Day 1 16 Jun 2017 Free  
CRE & CSQS Leadership Summit 2017 Day 1 & 2 16 Jun 2017 Free  

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Event Details

International CRE and CSQS Leadership Summit 2017

International CRE and CSQS Leadership Summit 2017 to be held in cosmopolitan Hong Kong on 15-16 June 2017 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

a How do you retain your valuable customers during economic recovery?
a How do you maintain your competitiveness 
facing the globalization and market turbulence
a How do you achieve leadership in different areas to sustain your business growth?

a How do you create sustainable business success with service innovation and CRM?

a How to reduce business costs with self services and environmental strategies?


Fee Schedule:

1. FREE for Regional Corporate Member or Sponsor

2. HKD12,000 to join 2-day Summit for non-member (20% Early-bird Discount for registration by 30 April 2017 or Buy 3 Get 1 FREE)

3. HKD6,800 to join 1-day Summit

4. HKD1,080 to join 1-day CEO Luncheon

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2017 is an invaluable OPPORTUNITY for you to achieve these business goals!

Speakers & Panelists of CRE & CSQS Leadership Summit 2017 (Partial)

  • Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium
    Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
  • Mr. Tatsumi Yamashita, CEO, HDI – Japan
    Topic: Trend and Expectation of Support Industry in Japan

  • Mr. Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong
    Topic: Customer Centric Culture – Enabling Change from Within

  • Ms. Michelles Shiers, Chief Customer Service Officer, Telstra International Limited
    Topic: Cutting through the Asian service cultural

  • Mr. Sunny Cheng, Director, Head of Financial Controlling, DHL Express (Hong Kong) Limited
    Topic: Strategies and Leadership to be Sustainable International Service Destination

  • Mr. Subir Chandra, Senior VP- T&O-COO office, DBS Bank
    CRE Leadership & Service Innovation in Banking Industry

  • Mr. S.T. Chan, Senior Manager, Customer Supplies , The Hongkong Electric Co., Ltd.

  • Topic: CRE Leadership & Service Innovation in Public Utility

  • Mr. Mukesh Pilania, Transversal Customer Experience Lead, AXA China Region Insurance Co Ltd
    Topic: Uplifting Customer Experience Through Innovation Excellence

  • Mr. Clement Lo, Chief Information Officer, BCT Financial Limited
    Topic: Best Practices on Big Data platform for CRM, Customer Experience, Satisfactory, and Loyalty in service industry

  • Mr. Frank Liu, Lenovo Clustering Users Service Director, Lenovo Services

  • Topic: Application of User Feedback Mechanism in Lenovo Services

  • Mr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy




Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Target Audience:

  • CRM Community Leaders
  • CEO /President / Managing Director
  • CIO / CTO / COO / CFO
  • General Manager
  • Head of Marketing / Director / Senior Manager
  • Head of Sales / Director / Senior Manager
  • Head of Customer Service /Director
  • Head of Contact Center / Senior Manager
  • Head of Direct Marketing/ Senior Manager
  • Head of Direct Banking/ Director / Senior Manager
  • Head of Billing/ Director / Senior Manager
  • CRM Project Manager  

Past Leadership Summit Sponsors and Exhibitors

  • McDonald’s® Restaurants (Hong Kong) Limited
  • Bonjour Holdings Ltd
  • Tripolis Solutions
  • Eptica UK
  • Continuous Technologies Intl Ltd
  • China Telecom Global
  • China Pacific Life Insurance
  • CITIC Telecom International CPC Limited
  • 1O1O
  • CSL Limited
  • Interactive Intelligence
  • Accenture
  • Advanced Info Service Plc.
  • Aspect
  • Astro Malaysia
  • AXA
  • Bupa
  • MetLife
  • Prudential Hong Kong
  • QNet Limited
  • Shanghai Wheelock Square
  • Standard Chartered Bank
  • Ricoh Hong Kong Limited
  • The Hong Kong Jockey Club
  • Hang Lung Properties
  • Hong Kong Broadband Network
  • Hong Yip Service Co., Ltd
  • Hewlett-Packard
  • Goodwill Management Limited
  • Hopewell Real Estate Agency Limited
  • AEON Information Service (Shenzhen) Co., Ltd.
  • Henderson Land Group Property Management Department (Hang Yick and Well Born)
  • Guangzhou JieYin Communication Technology Co. Ltd, China
  • Ltd
  • Dr. Thomas Tong Professional Services Limited

The 2017 CRE & CSQS Leadership Summit was a great success with CEO Luncheon Forum and knowledge sharing amongst the CRE Community Leaders, enclosed with the post-event news coverage in:

SingTao (P.1, P.2, P.3, P.4, P.5 & Pre-event 1, 2, 3, 2015 CRE Awards Winner List)

Hong Kong Economic Times newspaper (P.1, P.2, P.3, P.4 & Pre-event 1, 2, 3, 2014 CRE Awards Winner List)

The Standard (P.1, P.2, P.3 & Pre-event)

The CRE Awards Dinner Ceremony

In The CRE Awards Dinner Ceremony 2017, the list of Winners for the 2016 Customer Relationship Excellence Awards (CRE Awards) will be announced. They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public web voting and a final round of judging by a panel of customer relationship excellence experts. Presentations from a selection of the Winners of the CRE Awards 2016 will be given at that time.

For details of the CRE & CSQS Leadership Summit, as well as the sponsorship of other APCSC events, please visit our website .

We hope that you will give much consideration to join us onboard as an exhibitor in this CRE & CSQS Leadership Summit 2017. I believe that your participation as an exhibitor at this event would be most beneficial for expanding your customer base and creating a higher visibility and presence of your organization in Hong Kong, China and internationally.

We also have a Diamond, Gold, Silver and Bronze Sponsorship Program and Exhibition Program for your consideration, based on your budget and requested extra benefits. Should you have any enquiry regarding the sponsorship programs, please feel free to contact Ms Stella Lau on 2174 1428. 

Do you have questions about International CRE & CSQS Leadership Summit 2017 June 15-16? Contact Asia Pacific Customer Service Consortium

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When & Where

Grand Ballroom I, 1/F
3 Tong Tak Street, Tseung Kwan O, Hong Kong
New Territories
Hong Kong SAR China

Thursday, 15 June 2017 at 13:00 - Friday, 16 June 2017 at 16:00 (CST)

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Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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International CRE & CSQS Leadership Summit 2017 June 15-16
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