Nowadays, especially under COVID-19, many companies are using omnichannel in engaging with customers, but how can we convert these service enquiries into upselling or cross-selling opportunities?

For a successful omnichannel strategy, we need to gather information into a single Customer Data Platform and build a 360 degree of customer data platform, for delivering personalized customer experience and 1:1 to impress your customers! But how can we get started?

You are invited to join our webinar on 6 August, and we will introduce and demonstrate our World No.1 CRM Solution Salesforce’s Service Cloud solution.

Details are as follows:

Date: 6 August 2020 (Thursday)

Time: 14:15 to 16:00 (Webinar will start at 14:30 & you may start will start at 14:15)

Target: Sales, Marketing, Digital Marketing, and Customer Service professionals with Omni-Channels requirements from different industries

Format: ZOOM webinar (ZOOM link will be sent to you upon successful registration)

Language: Cantonese

Highlights

1. How companies can create an excellent customer experience & cross-selling/upselling opportunities in Omnichannel?

2. How to build a successful online business with Salesforce?

3. Salesforce Omnichannel Solution demonstration

Rundown:

2:30-2:35 Introduction of Laputa's Solution and Services

2:35 -3:00 How Salesforce solution helps e-commerce and omnichannel to drive for more online businesses?

3:00-3:25 How Salesforce Service Cloud solution helps businesses to up-sell or cross-sell?

3:25-4:00 Solution Demonstration

4:00-4:30 Q&A

4:30 End