How to apply Technology Voucher Program (TVP) & D’Biz funding?
Date and time
Location
DCH Motor Showroom and Living Room
7/F DCH Building, 20 Kai Cheung Road
Kowloon Bay, KOW
Hong Kong
Gain insights on how to better monitor customer satisfaction & manage service issues by Salesforce Service Cloud Self-service portal!
About this event
During COVID-19, HKSAR government has introduced several fundings (e.g. TVP & B’Biz) for helping companies in digital transformation and enhancing their IT standard. How you can make use of them?
Also, acquiring a new customer can cost 5 times more than retaining an existing customer. However retaining an existing satisfied customer is never easy. Those who can deliver high quality and personalised service to customers will gain the trust and repeated businesses.
As Customer Service Management & IT Professionals, you may be interested to experience on our No.1 Service Management solution - Salesforce Service Cloud, as well as enjoying the touch-and-feel learning-by-doing experience, which combines facilitated instruction with hands-on exercises at DCH Living Room in Kowloon Bay!
Details are as follows:
Date: 16 July 2020 (Thursday)
Time: 14:15-17:00 (Registration will start at 14:15 and event will start at 14:30 at 7/F)
Venue: DCH Living Hall (7/F DCH Building, 20 Kai Cheung Road, Kowloon Bay, Kowloon)
Target: Customer Service Management and IT Professionals from all industries and anyone who is interested to know more about D’Biz & TVP
Language: Cantonese
Highlights
1. Knowing more about the tips in applying TVP & D’Biz
2. Gain insights on how to better monitor customer satisfaction & manage service issues by Salesforce Service Cloud Self-service portal
3. Showroom visit at DCH Motor Showroom & Living Hall with latest car models & full ranges of DCH products & brands
Rundown:
2:30-2:35 Introduction of Laputa's Solution and Services
2:35-3:00 Tips on applying Technology Voucher Program and Distance Business Program
3:00-3:20 Sharing on Salesforce Service Cloud solution
3:20-4:00 Salesforce Demo
4:00-4:45 Hands-on exercises
4:45-5:00 Q&A
5:00 End