On 14th January 2020, The Hong Kong University of Science and Technology (HKUST) will host the Hong Kong International CXO Forum. HKUST will be holding a press conference to announce the launch of the HK Customer Relationship Excellence (CRE) Index Consortium.

I also would like to invite you and your C-Level executives to join this significant Forum that will shape the future Hong Kong corporate brands with international benchmarking index and leading indicators.

The aim of the Forum is to foster exchange of views and insights with industry leaders; and the main emphasis on this Forum is the launching of our Hong Kong CRE Index research consortium program which is the first of its kind in Hong Kong that adopts state-of-the art big data computing technologies and uses data fusion techniques which have recently and rapidly been developed in top research institutions. HKUST and APCSC are developing this first CRE Index as a Hong Kong wide indicator of the health of the Hong Kong economy, as well as a tool for gauging the competitiveness of individual firms and predicting future profitability.

We want your kind involvement and support in helping us promote Hong Kong’s first CRE Index and make this endeavor an impressive achievement for Hong Kong as a leading brand city.

Details of Forum:

Theme: Game Changers: HK CRE Index, Big Data, AI, Omni-Channel & IoT New Experience Economy

Hong Kong, 14th January, 2020, 2:00pm-5:00pm

Organizer: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: The Hong Kong University of Science and Technology

Venue: Chen Kuan Cheng Forum (LTH), The Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong

Speaker & Panelists:

• Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Game Changers: HK CRE Index, Big Data, AI, Omni-Channel & IoT New Experience Economy

• Prof. Fugee Tsung, Chair Professor, Department of Industrial Engineering and Decision Analytics, The Hong Kong University of Science and Technology

Topic: The Big-Data Driven Customer Satisfaction Index with Sentiment Analysis and Data Fusion

Other speakers and panelists will be confirmed soon

Panel Discussion Topics:

• What are CEO focuses to achieve sustainable growth with successful HK CRE Index, Big Data, AI, Omni-Channel and IoT Application in the new economy?

• How to create more business, products and service innovation opportunities from VOC, Outside Insight

• What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

• Business Innovation model from Singapore, China, Asia Pacific and Western World

• How do HK CRE Index, Big Data, AI, Omni-Channel & IoT create strategic value in the current business environment?

Fee: FREE of Charge with online registration, or HKD$220 non-member at the door

**There will be a lucky draw after the Roundtable

Labels: APCSC, Big Data, AI, Omni-Channel, HK CRE Index, December, business, ceo, crm, customer perception, customer relationship, customer service, event, Telecommunication, Integration, Properties, Hong Kong, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable