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Hong Kong CRE & CSQS Roundtable 7 December, 2017

Asia Pacific Customer Service Consortium

Thursday, 7 December 2017 from 14:00 to 17:00 (HKT)

Hong Kong CRE & CSQS Roundtable 7 December, 2017

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Hong Kong CRE & CSQS Roundtable 7 December, 2017 7 Dec 2017 Free  

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Event Details

Hong Kong CRE & CSQS Roundtable December 7, 2017
 
Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2017, we are very excited to be holding the above subject knowledge sharing and customer relationship excellence success event in Hong Kong.
 
Details of Roundtable:
Theme:   Big Data Transform O2O Retail Shopping Experience Innovation
Date & Time: 7th December, 2017, 2:00pm - 5:00pm
Venue:  Room 2109, Park In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon
 
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Organizers: Asia Pacific Customer Service Consortium (APCSC)           APCSC

Co-organizer:  Hang Lung Properties Limited

 
Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge 

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, HangLung Properties Limited


Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

 

 

Mr. Alex Pang, Director, eCommerce, FWD Life Insurance Company (Bermuda) Limited

 

 

 

Mr. Philip Chan, Director and General Manager, Canon Hongkong Company Limited

 

Other Speakers and Panelists will be confirmed soon

 


  • What are CEO focuses to achieve sustainable performance growth with successful Big Data management in the new economy?
  • How to create more business, products and service mobile O2O opportunities?
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World
  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?
Fee:  FREE of Charge with online registration, or HKD$220 non-member at the door
Because of limited seats, the seats will be prioritized for CRE Awards winners and Corporate Members. We will send the official confirmation email for confirming the attendance of Roundtable.
 
**There will be a lucky draw after the Roundtable 
 
Labels: APCSC, business, ceo, crm, customer perception, customer relationship, customer service, event, Financial, Integration, Entertainment, Hong Kong, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable, forum



Do you have questions about Hong Kong CRE & CSQS Roundtable 7 December, 2017? Contact Asia Pacific Customer Service Consortium

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When & Where

Room 2109, Park In Commercial Centre,
56 Dundas Street, Mongkok, Kowloon

Hong Kong SAR China

Thursday, 7 December 2017 from 14:00 to 17:00 (HKT)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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Hong Kong CRE & CSQS Roundtable 7 December, 2017
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