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Hong Kong CRE & CSQS Roundtable 31st October, 2018

Asia Pacific Customer Service Consortium

Wednesday, 31 October 2018 from 11:00 to 17:30 (HKT)

Hong Kong CRE & CSQS Roundtable 31st October, 2018

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Hong Kong CRE & CSQS Roundtable 31st October, 2018 31 Oct 2018 Free  

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Event Details

Hong Kong CRE & CSQS Roundtable October 31st, 2018
 
Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2018, we are very excited to be holding the above subject knowledge Sharing and customer relationship excellence success event in Hong Kong
 
2018 International CRE Awards Registration / Nomination
 
Details of Roundtable: 

Theme:  Internet+ Experience & Sharing Economy to Engage Brand Loyalty (Morning Session)

Artificial Intelligent and HRM Services, Training and People Development (Afternoon Session)

Hong Kong, October 31st, 2018, 11am-5:30pm
 
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Organizers: Asia Pacific Customer Service Consortium (APCSC)          APCSC

Co-organizer: The Open University of Hong Kong



 
Venue:  12/F Block A, Tai Ning Hall, Open University of Hong Kong, 30 Good Shepherd Street, Ho Man Tin, Kowloon, Hong Kong
 
Speaker & Panelists: 

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge 
Topic: Internet+ Experience & Sharing Economy to Engage Brand Loyalty

Mr. Olivier Njamfa, President & CEO, Eptica UK Ltd

Topic: Voice of the Customer programmes: how to get ready for a new area of customer intelligence that delivers

 

Dr. Angus HoExecutive Council Member, Hong Kong Institute of Marketing

Mr. Zen Pin LIOW, General Manager Greater China and ASEAN, Concentrix

Mr. Gary Lam, Founder and CEO, ASIA CEO Community Limited

Mr. Giovanni Traverso, Chief Enterprise Architect, Huawei Global Services Headquarter

Ms. Widhadh Waheed, Chief Marketing Officer, CompareAsiaGroup

 
  • What are CEO focuses to achieve sustainable growth with successful A.I. Application, HRM Services, Training and People Development in the new economy?  
  • How to create more business, products and service innovation opportunities?  
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners? 
  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World
  • How do Employee Engagement, Social Media and Technology create strategic value in the current business environment?
Fee  FREE of Charge with online registration, or HKD$220 non-member at the door
 
**There will be a lucky draw after the Roundtable 
 
Labels: APCSC, July, business, ceo, crm, customer perception, customer relationship, customer service, event, Telecommunication, Integration, Properties, Hong Kong, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable

Do you have questions about Hong Kong CRE & CSQS Roundtable 31st October, 2018? Contact Asia Pacific Customer Service Consortium

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When & Where


12/F Block A, Tai Ning Hall, Open University of Hong Kong
30 Good Shepherd Street, Ho Man Tin
Kowloon, Hong Kong
Hong Kong
Hong Kong SAR China

Wednesday, 31 October 2018 from 11:00 to 17:30 (HKT)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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