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Hong Kong CRE & CSQS Roundtable 17 August, 2017

Asia Pacific Customer Service Consortium

Thursday, 17 August 2017 from 14:30 to 17:30 (HKT)

 Hong Kong CRE & CSQS Roundtable 17 August, 2017

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Hong Kong CRE & CSQS Roundtable 17 August, 2017 17 Aug 2017 Free  

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Event Details

Hong Kong CRE & CSQS Roundtable August 17, 2017
 
Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong June, 2017, we are very excited to be holding the above subject knowledge sharing and customer relationship excellence success event in Hong Kong.
 
Details of Forum:
Theme:   Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Date & Time: 17th August, 2017, 2:30pm - 5:30pm
Venue: Room 6, 8/F, The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories
 
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Organizers: Asia Pacific Customer Service Consortium (APCSC)           APCSC

Co-organizer: The Hong Kong Jockey Club

 
Speaker & Panelists: 

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge 

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Hon Chung Kwok PanLegislative Councilor (Textiles and Garment), HKSAR

Mr. Philip Chan, Director and General Manager, Canon Hongkong Company Limited

Mr. Glenn LimHead of Customer Experience and Analytics, AXA

Senior Management from The Hong Kong Jockey Club

 

Other Speakers and Panelists will be confirmed soon

 
We will have the Contact Center Site Visit after the Roundtable

  • What are CEO focuses to achieve sustainable performance growth with successful Big Data management in the new economy?
  • How to create more business, products and service mobile O2O opportunities?
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World
  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?
Fee:  FREE of Charge with online registration, or HKD$220 non-member at the door
Because of limited seats, the seats will be prioritized for CRE Awards winners and Corporate Members. We will send the official confirmation email for confirming the attendance of Roundtable.
 
**There will be a lucky draw after the Roundtable 
 
Labels: APCSC, business, ceo, crm, customer perception, customer relationship, customer service, event, Financial, Integration, Entertainment, Hong Kong, Digital, roundtable, service innovation, social media, Quality, strategy, sustainable, forum



Do you have questions about Hong Kong CRE & CSQS Roundtable 17 August, 2017? Contact Asia Pacific Customer Service Consortium

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When & Where


Room 6, 8/F, The Hong Kong Jockey Club,
Sha Tin Communications & Technology Centre
Sha Tin Racecourse
New Territories, Hong Kong
Hong Kong SAR China

Thursday, 17 August 2017 from 14:30 to 17:30 (HKT)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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Hong Kong CRE & CSQS Roundtable 17 August, 2017
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