Venue:

Level 9, The Wave, 4 Hing Yip Street,

Kwun Tong, Kowloon

九龍觀塘興業街4號

The Wave 9樓

Date & Time: 28 Nov 2019 | 2:00pm to 6:00pm (Registration will be started at 1:15pm)

Registration: Free of charge by first come first served basic

Admission to the Design Thinking Symposium on 28th Nov 2019 will be based on valid registration. As only 200 seats have been reserved in honour for our guests, DesignThinkers Academy Hong Kong reserves all rights to decline registration when seat capacity is full.

Language for sharing sessions: Cantonese

Speakers, Topics and Highlights:

Dr. Louis Ma: Design Thinking in Problem Solving and Role of Technology

• Problem solving processes;
• Importance of design thinking in problem solving
• Use of technologies in generating/assessing design options

Dr. Wallace Lam: How Design Thinking can enhance Learning Experience

• How to know the stakeholder better and learn what matters to them in an Institute environment.
• How to use design thinking techniques to team up staff members to generate new ideas.
• How to link up the user experience with teaching methodology.

Mr. Kenneth Lee: Adopting Design Thinking in user experience design for youth development services

• Know your customer in youth work field: the HKFYG user journey
• User-centric design of HKFYG: the iterative service review process for service modification and innovation
• Showcase of services resulted from user-centric design

Mr. Teddy Liu: Design Thinking in Practice – Customer Experience @ Avenue of Stars

• The importance of VoC as basis for innovation
• How to translate VoC into ideas for execution using AOS as an example
• How we New World groom our DT talents to support biz development

Dr. Stanley Kan: From Good to Excellence – a Good Branding Sharing

• 何謂優質服務品牌
• 如何做到人無我有、人有我優
• 如何令品牌一見難忘?