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Customer Loyalty Award Forum 2018 Business Case Presentation 8-9 March

Asia Pacific Customer Service Consortium

Thursday, 8 March 2018 at 09:00 - Friday, 9 March 2018 at 17:00 (HKT)

Customer Loyalty Award Forum 2018 Business Case...

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Customer Loyalty Award Forum 2018 Ended Free  

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Event Details

Customer Relationship Excellence Awards 2017 < Business Case Presentation > from market leadersacross the Asia Pacific Region.

Fee:
Professional member: 1 Free Entry for each Company
Corporate member: 2 Free Entry for each Company

Venues:

Day 1

37/F., Dah Sing Financial Center, 108 Gloucester Road, Wan Chai, Hong Kong

Day 2

D0708, 7/F, Jockey Club Campus, Open University of Hong Kong, 81 Chung Hau Street, Ho Man Tin, Kowloon, Hong Kong


Customer Loyalty Award Forum is part of the CRE Leadership Development Program

Learn the successful business cases and best practices from Market Leaders from different industries:

Key LearningS from The International CRE Leaders' Business Case Presentations to:

  1. Create Customer Relationship Excellence (CRE) Strategies

  2. Learn Best Practices in Global Support, Customer Service Contact Centers

  3. Attract, Engage and Retain Key Customers

  4. Develop and Deploy Innovation Technologies and Applications

  5. Integrate Cross functional teams to deliver one stop solution

  6. Enhance and Motivate Customer Satisfaction & Behavior

  7. Innovate and Refine Customer Experience Management

  8. Empower, Engage and Lead People & Teams

  9. Build Successful Viral and Social CRM Programs

 Benefits:

1.    The CRE Awards offers the most comprehensive assessment and respected international recognitions in Customer Relationship with international bodies and business leaders' endorsement.

2.    The CRE Awards recognition increases and enhances Corporate brand, credibility and image internationally.

3.    Learn the latest innovative CRE practices from the World-Class CRE Leaders and stay ahead of the competition.

4.    Increase customer perception and confidence in dealing with the organization.

5.    Continuous improvement opportunities and benchmarking of the organization's Customer Service efforts through APCSC's CRM Benchmarking program.

6.    Benefit greatly from the best practices and critical success factors from the world-class frameworkoutlined in the Customer Service Quality Standard (CSQS).

7.    Greater focus on Customer Service and Relationship Excellence throughout the entire organization.

8.    Increase morale at all levels of the organization

9.    Far-reaching promotions and exposure of winners in the entire region through our international media partners, supporting organizations and news coverage.

 

 

You will also have the opportunity to put questions to the award participants and learn from best practices.


Do you have questions about Customer Loyalty Award Forum 2018 Business Case Presentation 8-9 March? Contact Asia Pacific Customer Service Consortium

When & Where


37/F., Dah Sing Financial Center,
108 Gloucester Road, Wan Chai, Hong Kong

Hong Kong SAR China

Thursday, 8 March 2018 at 09:00 - Friday, 9 March 2018 at 17:00 (HKT)


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Organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.

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